Privacy Policy:

This Privacy Notice explains how we use any personal information we collect about you when you use this website or contact us directly.

The Data Protection Act and the General Data Protection Regulations (GDPR)

The Data Protection Act and GDPR requires us to manage personal information in accordance with Data Protection Principles and in particular requires us to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require.

All our employees are personally responsible for maintaining customer or employee confidentiality and will do their utmost to keep all data accurate, timely and secure. We provide training and education to all employees to remind them about their obligations.

What personal information do we collect?

We collect information about you when you register with us or when you make an enquiry or place an order for vehicle parts, service, related products, or information, and when you apply for employment with us. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions or attend our events. Website usage information is collected using cookies and Google analytics, which may capture your IP address.

The personal information we collect from you will depend on the nature of your enquiry, the type of product or service you are enquiring about, or to satisfy any contractual or statutory obligation. This may include personal information, sensitive personal information, recorded voice conversations or CCTV images. Typically the information might include:

• Contact details (name, address, telephone / mobile numbers, email address)
• Photographic identification & proof of address documents (to carry out due diligence)
• Professional information (if you are applying for employment with us)
• Other information in order for us to fulfil your needs and complete the transaction
• By what methods you wish us to contact you.

Personal Information collected from 3rd Parties

Information may be passed to us from 3rd parties in connection with enquiries or products or services that you have expressed an interest in. An example of this is where you may have enquired about a new or used vehicle via a manufacturer or our

advertising partner suppliers, and we have that vehicle and are located in your geographic area.

We recognise that your personal information is confidential and we will protect the confidentiality of your information in accordance with our internal procedures and legal requirements.

How we will use your personal information?

We may use your information in the following ways:

• to ensure the web site’s content is presented as effectively as possible for you
• to provide the products, services and information that you have requested
• for our own internal record keeping
• to prepare documentation in order to complete transactions for our products and services, which may require sharing your data with 3rd parties
• to introduce you to other service providers* (us acting as a Broker) with whom you may form a direct relationship with, in order to deliver your product, service or information, such as finance or insurance providers (* see list below). Please note that if you form a direct relationship with that provider then they will become the data controller for the products or services they have contracted with you for, and their Privacy Policy will take precedent over ours.
• to maintain warranty plans, care plans, service plans, service history, mileages and details associated with your vehicle
• to develop and improve the products and services we offer, including those from selected suppliers* listed below, and notify you of these
• to review our employees interaction with you with a view to improve our performance by training and development.
• we will, with your consent, use your data for market research, marketing purposes, and independently assess how we did, and will always give you the option to withdraw this consent.
• we may aggregate your information with other data so as to provide statistics in order to make business decisions and assess data about web traffic patterns, sales, demand for products, etc. This aggregated information does not identify any individual or individual’s personal data.

With whom will we share your personal information?

Personal information you have supplied may be shared with our manufacturing partners* and selected suppliers* (* see list below) so as to maintain the ongoing safety of your vehicle and any associated finance agreement, warranties, insurances, or other products or services linked to your vehicle, or its future care and maintenance. We may also share your data with our suppliers* subcontractors that may be based outside the European Economic Area (EEA) in countries that are not regulated by the GDPR rules. We will always use every reasonable effort to ensure our suppliers and their subcontractors provide sufficient protection to safeguard your personal information.

If you are taking out finance with your vehicle purchase the information you provide for the finance proposal will be disclosed to lenders for the purposes of considering your credit application. Lenders may use data profiling techniques to assess the level of credit and risk they are prepared to accept in making a decision as to lend money to you or not. Lenders may use your information to carry out searches with credit reference agencies. A record of those searches will be kept and may be used by other lenders in accessing applications from you and members of your household for credit in the future. Lenders will cross check this information with other lenders to help prevent fraud.

In limited circumstances we may disclose your information to third parties:

• if we are under a duty to disclose or share your information to comply with a legal or statutory obligation, or in order to enforce or apply our terms and conditions, or protect the rights, property or safety of our customers, employees or others.
• to fulfil certain compliance requirements, such as external auditor needs
• to our professional indemnity insurer in the event that a claim is made against us in order to defend ourselves

How long will your information be stored for?

We will store your information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you and respect your wishes. However, this will be for a reasonable period and only for as long as is necessary. In addition, legislation might oblige us to store the information for a certain period of time.

Your Rights?

Under the Data Protection Act and GDPR you have a right:

• to be informed – as per this Privacy Notice
• of access – we will provide a copy of the data we hold about you within 30 days of receiving your request in writing – see address below
• to rectification – of any inaccuracies or omissions in your data
• to erasure and to be forgotten – whereby personal data is no longer necessary for the purpose it was originally collected, but subject to contractual, statutory or legal obligations
• to data portability – whereby personal data is transferred from one data controller to another at your request. It will be your responsibility to check that the receiving data controller complies with GDPR requirements and operates within the EEA.
• to restrict processing of the personal data, or withdraw consent in any or all of the areas previously given
• to object to processing based upon legitimate interest and/or direct marketing
• to be informed in relation to automated decision making and profiling – where decisions may be taken without human intervention,

What about Internet & Site Security?

The Internet is not a secure system and you should always be cautious about the information you disclose whilst online as there is a risk that it could be intercepted.

Our website uses Cookies to collect standard internet log information (your IP address, browser, and type of device), details of visitor behaviour (referring and exit pages) and date/time stamps of when you visited. We may use this information to administer the website, analyse trends, track your movement around the website and gather broad demographic information, which in turn helps us to make improvements to ensure users are finding what they are looking for. This information is only processed in a way which does not identify anyone. (See cookie policy for more information).

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Cookies, Beacons and Pixels

We use cookies to help improve our website and make your browsing experience more useful and relevant. Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website or for remarketing purposes. Our website cookies also collect standard internet log information (your IP address, browser, and type of device), details of visitor behaviour (referring and exit pages) and date/time stamps of when you visited. We may use this information to administer the website, analyse trends, track your movement around the website and gather broad demographic information, which in turn helps us to make improvements to ensure users are finding what they are looking for. This information is only processed in a way which does not identify anyone.

Our website uses cookies in a number of ways which are as follows:

Aggregated Site Usage Statistics
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

Essential Site Features
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.

Complimentary Site Features
The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don’t want this site to place Cookies on your device you can disable these using your Internet Browser settings.

Facebook Pixel
We use pixels on our website that track engagement to help us measure the effectiveness of our Facebook ads and serve you with advertisements that may be relevant to you and your interests. No personal information is contained in or collected as a result of using these cookies or pixels.

You can opt out or change your Facebook Ad preferences here https://www.facebook.com/ads/preferences

Disabling/Enabling Cookies
You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our websites if cookies are disabled. To find out even more about cookies, visit: http://www.aboutcookies.org.uk

External links

www.carparts.com.ng does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of www.carparts.com.ng and you visit entirely at your own risk.

Behavioural Remarketing

We use remarketing services to advertise on third party websites to you after you visit our website. We and our third-parties use these cookies to analyse, optimise and serve ads based on your past visits to our website.

Google AdWords remarketing service is provided by Google. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads you see by visiting the Google Ads Settings page: https://www.google.com/settings/ads

Google privacy policy – https://policies.google.com/technologies/partner-sites

Facebook remarketing service is provided by Facebook. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Personal Data Security

We take the responsibility for the security of your data very seriously. Your data will be held on secure servers within the EEA where possible, with all reasonable technological and operational measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted and transferred only by secure means.

Under what conditions might this privacy notice not operate?

In addition to directly providing your information to us, you might also provide Personal Information to other organisations that then forward it to us. The other organisations Privacy Notice will prevail until we deal with you directly. Any live “chat” session on our web site is hosted on a separate platform and therefore the Privacy Policy does not cover this type of transfer of your Personal Information. You should always be careful when distributing your Personal Information in this manner.

How to contact us?

If you have any queries, requests or complaints on the subject of data protection or would like to opt in or out of any contact or communications, please do not hesitate to contact our Data Information Officer at the email address below: –

Email: info@carparts.com.ng

Telephone: 08033249800

Manufacturer partners and suppliers with whom we may share your personal data

• Toyota
• Honda
• Mercedes Benz
• BMW
• FORD
• NISSAN
• VOLKSWAGON
• Google Ads Manager
• TESLA
• HotJar.com
• Nissan Assured Extended Warranty
• Nissan Motor